TOPdesk Belgium

What we do: TOPdesk Belgium provides IT Service Management (ITSM) and Enterprise Service Management (ESM) software solutions, including platforms for handling incidents, assets, service requests, self-service portals with knowledge bases, and integrations for IT, HR, and facilities. These tools serve medium to large companies, non-profits, healthcare, education, and government sectors, solving issues like inefficient workflows and poor interdepartmental collaboration by enabling streamlined operations, automation, and improved customer experiences.

Where we are located: The Belgium office is based in Berchem (Antwerpen area), serving the Belgian market as part of TOPdesk's international network with headquarters in Delft, Netherlands, and branches in over 10 countries including the UK, Germany, US, Canada, Brazil, Hungary, Norway, and Denmark.

Short history: TOPdesk was founded in 1993 in Delft, Netherlands, by Frank Droogsma and Wolter Smit, becoming an independent company in 1997. The Belgium branch, TOPdesk Belgium SRL, was established in 2007 in Antwerp. Key milestones include international expansions starting with Germany in 2004, the first acquisition in Denmark in 2012, and ongoing growth to over 900 global employees.

Organization & culture: With around 38 FTE in Belgium and over 900 worldwide, TOPdesk emphasizes innovation, collaboration, and personal development in an open, inclusive environment. Teams bring expertise in software development, project management, customer support, sales, and more, with a focus on continuous training to foster growth and passion for service management.

Recent developments: TOPdesk continues to innovate, with a 2026 roadmap featuring new features for enhanced efficiency and AI-driven automation insights from recent surveys. The Belgium office reports steady financial growth, with recent leadership appointments and balance sheets showing increased turnover and profitability through 2024.