ORES

What we do: ORES is the leading electricity and natural gas distribution system operator in Wallonia, Belgium. We manage the daily operation, maintenance, and development of electricity and natural gas distribution networks across 200 municipalities, serving over 1.3 million households and businesses, impacting approximately 2.8 million citizens. Our services include 24/7 dispatching and control, meter reading, data management, emergency repairs, and municipal public lighting management. We are committed to facilitating energy access and supporting the energy transition through innovations such as SmartGrids and SmartMetering technologies. Our mission is to ensure reliable, sustainable, and accessible energy for all, while actively contributing to the region’s environmental goals.

Where we are located: Our headquarters are located at Av. Jean Mermoz 14, 6041 Charleroi, Belgium. We operate throughout Wallonia, covering more than 75% of the region's municipalities, making us a key player in the local energy landscape[1][6].

Short history: Founded in 2009, ORES was established as the primary electricity and natural gas distribution system operator in Wallonia. Since then, we have grown significantly, investing over 2 billion euros in network renovation and development, and becoming a strategic player in Wallonia’s energy sector. Our rapid expansion and continuous investment in infrastructure have solidified our role as a cornerstone of the region’s utility services[1].

Organization & culture: ORES employs approximately 2,300 professionals, including managers, technicians, and administrative staff. Our culture is built on teamwork, integrity, and innovation, fostering collaboration and continuous learning. We strive for excellence in project management and customer service, aiming to positively impact communities by providing reliable and sustainable energy solutions. Our values emphasize safety, responsibility, and a commitment to both our employees and the communities we serve[1].

Recent developments: We have implemented advanced digital solutions, including integrated software from GE, to improve network reliability and optimize asset investments. Our focus remains on supporting renewable energy integration and enhancing customer experience through smart technologies. ORES has also secured significant financing for grid upgrades, with a EUR 550 million loan supporting a EUR 1.15 billion investment program between 2018 and 2022, aimed at increasing reliability and enabling more renewable energy connections[3]. These efforts underscore our commitment to innovation and sustainability as we help shape Wallonia’s energy future.