AXA Partners

What we do: AXA Partners is a global business unit of the AXA Group, dedicated to co-creating innovative assistance and insurance solutions that enhance customer experiences for corporate clients worldwide. We specialize in assistance services, travel insurance, credit protection, and lifestyle solutions, serving industries such as automotive, health, fintech, and more. Our mission is to empower partners by delivering tailored protection and support, ensuring customers feel safe and supported in both everyday situations and emergencies. With a network of medical and non-medical providers, we operate in over 100 countries and manage millions of cases annually, always prioritizing customer satisfaction and innovation[2][3][4].

Where we are located: Our global headquarters is located at Bd du Régent 7, 1000 Bruxelles, Belgium. In addition to our Belgian base, AXA Partners maintains offices in more than 20 countries, enabling us to respond swiftly and effectively to the needs of our international clientele[2].

Short history: Founded as part of the AXA Group, AXA Partners has built on decades of expertise in assistance and protection services. Over the years, we have expanded our global footprint, continuously adapting to the evolving needs of the markets we serve. Our growth has been driven by a commitment to innovation, collaboration, and excellence, establishing us as a trusted partner for businesses seeking to enhance their customer experience through specialized insurance and assistance solutions[2][3].

Organization & culture: With over 8,500 employees representing 114 nationalities and speaking 74 languages, AXA Partners is a truly international and inclusive workplace. We value teamwork, integrity, and customer-centricity, fostering a culture where diverse talents can thrive and contribute to our collective success. Our employees are our greatest asset, and we are committed to providing a supportive environment that encourages professional growth and innovation. Collaboration is at the heart of our operations, as we work closely with partners to co-create solutions that meet the unique needs of their customers[2][4].

Recent developments: In 2023, AXA Partners reported revenues of €3.3 billion, reflecting our strong market position and continued growth. Our commitment to ethical, environmental, and social responsibility is recognized by 100% of our business partners, and 96% agree that we help improve customer loyalty. Additionally, 95% of partners acknowledge our contribution to generating additional business value, underscoring the effectiveness of our collaborative approach[3][7].