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Job description

Customer Success Manager

Département : 

Customer Relations 

Objectif : 

Support POM's clients in adopting and optimizing payment solution usage to improve their financial processes and satisfaction.

Responsabilités principales : 

• Manage client onboarding, training, and ongoing support activities.
• Build strong client relationships and act as trusted advisor.
• Work with product and technical teams to address customer needs.
• Monitor usage metrics and proactively address engagement issues.

Compétences clés : 

• Excellent communication and interpersonal skills.
• Knowledge of financial software and payment processes.
• Bilingual proficiency in English and French.

Profil généralement recherché : 

• Bachelor's or Master’s degree in Business, Finance, or related field.
• Experience in customer success or account management, preferably in fintech.
• Flexible to work hybrid with client interaction onsite as needed.

About POM - Peace of Mind

POM's advanced payment solutions enable companies to reduce their costs and collect receivables more quickly. As a pioneer in the Belgian payment market, we continue to grow and innovate ✨. Our focus is on providing a seamless and secure payment experience for everyone.

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