IMA Benelux (Inter Mutuelles Assistance)

What we do: IMA Benelux is a leading assistance company specializing in providing 24/7 emergency assistance and support services across the Benelux region. The company offers tailored white-label solutions that empower partners and enhance their brands, focusing on hospital and healthcare assistance as well as human resources services. Their extensive network of top-quality service providers enables swift and precise responses to partner needs, ensuring exceptional customer experiences and high service standards.

Where we are located: Headquartered at Sq. des Conduites d'Eau 11/12, 4020 Liège, Belgium, IMA Benelux operates primarily within the Benelux countries, serving clients across Belgium, the Netherlands, and Luxembourg.

Short history: Founded in 2001 as part of the IMA Group (Inter Mutuelles Assistance), IMA Benelux has grown into a dynamic team of over 140 professionals. In 2020, Ethias became a 33% shareholder alongside P&V and the IMA Group, marking a strategic alliance to accelerate innovation and service offerings in the assistance sector.

Organization & culture: IMA Benelux values collaboration, innovation, and customer-centricity. The company fosters a culture where every team member contributes to collective success, with expertise spanning customer success, operations, and project management. Their human-centered approach emphasizes empathy, reliability, and economic responsibility, supported by a high-performing call center active 24/7.

Recent developments: IMA Benelux continues to innovate by integrating solutions developed by the broader IMA Group, including digital assistance platforms and open innovation partnerships. The company maintains the highest Net Promoter Score in its market, reflecting its commitment to outstanding customer satisfaction and continuous improvement.