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N-ALLO - ENGIE GROUP
Public profile- Brussels, Belgium
- 501-1000 collaborators
- Telecom
- and 2 others
- Brussels, Belgium
- 501-1000 collaborators
- Telecom
- and 2 others
Overview N-ALLO - ENGIE GROUP
http://www.n-allo.beAbout us
What we do: N-ALLO, a subsidiary of the ENGIE Group, specializes in designing, delivering, and managing innovative client interaction solutions that enhance customer experiences and add value to partners. Operating primarily in the telecom, marketing, and IT consulting sectors, N-ALLO offers multi-channel communication services including telephone, email, chat, social media, and web support. The company serves both B2C and B2B clients, handling millions of customer interactions annually for major clients such as ENGIE, the City of Antwerp, Vaillant Group, and Brutélé (VOO).
Where we are located: The company is headquartered at Av. du Bourget 42/C2, 1130 Bruxelles, Belgium, with six sites across Belgium.
Short history: Founded in 1999 as a subsidiary of Electrabel (now ENGIE Group), N-ALLO has grown into one of Belgium's leading contact centers. It has expanded its operations beyond Belgium into French, Italian, and German markets, leveraging expertise in Customer Relations Management and Service Oriented Architecture.
Organization & culture: N-ALLO employs over 900 people across its six sites. The company values integrity, collaboration, and a strong focus on customer satisfaction. It fosters a culture of continuous improvement and professional growth, empowering employees to excel. N-ALLO is certified with the European Quality Certification EN 15838, reflecting its commitment to high-quality service.
Recent developments: N-ALLO handles 2.2 million contacts annually for ENGIE, making it the largest sales and contact channel for this energy provider. Since 2020, it manages all telephone contacts for the City of Antwerp via secure communication platforms, including training and technical support for city staff. The company is exploring integration of additional communication channels such as chat and social media to enhance service delivery.
Company roles mapping
This mapping combines roles declared by the company and roles identified by artificial intelligence from public data or past job offers. Some job titles are also standardised according to the European ESCO nomenclature (European Skills, Competences, Qualifications and Occupations) to ensure consistency with European skills frameworks. Learn more about AI transparency and ESCO →
- Customer Success Manager
- Sales Manager
- Account Executive
- Business Development Manager
- Sales Operations Analyst
- Inside Sales Specialist
- Technical Sales
- Marketing Communications Manager
- Digital Marketing Specialist
- Content Writer Creator
- Communications Specialist
- Operations Manager
- Administrative Assistant
- Customer Experience Manager
- Training and Development Manager
- HR Generalist
- Recruiter
- Project Manager Program
- Events Coordinator
Employee distribution by work field
Estimate based on public data and company information. Learn more about AI transparency →
